Shipping policy
SHIPPING POLICY
Last updated: August 22, 2026
Thank you for choosing Pawqia.
Pawqia offers digital dog-training guides and selected physical dog products. This Shipping Policy explains how physical orders are processed and delivered.
1. DIGITAL PRODUCTS
Digital products such as eBooks, PDF guides, and downloadable resources do not require physical shipping.
After a successful purchase, the digital product will be delivered using the digital delivery method configured for the product.
If you do not receive your digital product or have trouble accessing it, please contact us at contact.pawqia@gmail.com.
2. PHYSICAL PRODUCTS
Physical products purchased from Pawqia are shipped to the delivery address provided during checkout.
Please make sure your shipping address, phone number, and other delivery details are accurate before completing your order.
3. ORDER PROCESSING
Orders are generally processed after successful payment.
Processing time may vary depending on:
- Product availability.
- Order volume.
- Weekends and public holidays.
- Fulfillment or shipping requirements.
You will receive applicable order or shipping updates through the contact information provided during checkout.
4. SHIPPING TIME
Delivery times can vary depending on:
- Delivery location.
- Shipping provider.
- Product availability.
- Weather conditions.
- Public holidays.
- Unforeseen logistical delays.
Any estimated delivery time shown during checkout should be treated as an estimate and not as a guaranteed delivery date.
5. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the product, delivery location, order size, or shipping method.
6. TRACKING
Where tracking is available, tracking information may be provided after the order has been shipped.
Tracking updates are generally provided by the applicable shipping or delivery provider.
7. WRONG OR INCOMPLETE ADDRESS
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or re-delivery charges may apply where applicable.
Please contact us as soon as possible if you notice an error in your shipping information.
8. DELAYED ORDERS
Although we work to process orders as efficiently as possible, delivery delays may occur due to circumstances outside our reasonable control.
These may include:
- Severe weather.
- Transportation disruptions.
- Courier delays.
- Natural disasters.
- Public holidays.
- Government restrictions.
- Other unforeseen circumstances.
If your order appears significantly delayed, please contact us at contact.pawqia@gmail.com and we will help you check the status where possible.
9. DAMAGED ORDERS
If your physical product arrives damaged, please contact us as soon as possible.
Please provide:
- Order number
- Photos of the package
- Photos or video of the damaged product
- A short description of the issue
We may use this information to review the issue and determine an appropriate resolution under our Return and Refund Policy.
10. MISSING OR INCORRECT PRODUCTS
If you receive an incorrect product or an item is missing from your order, contact us at contact.pawqia@gmail.com as soon as possible.
We may request order details and photographs to investigate the issue.
11. INTERNATIONAL SHIPPING
If Pawqia offers international shipping, availability, shipping charges, delivery estimates, and any applicable customs or import requirements will depend on the destination and will be communicated where applicable.
Customers may be responsible for applicable customs duties, taxes, or other charges imposed by the destination country unless otherwise stated at checkout.
12. SHIPPING PARTNERS
Pawqia may use third-party shipping, logistics, fulfillment, or delivery providers to deliver physical products.
Once an order has been handed over to the applicable shipping provider, delivery is subject to that provider's processes and conditions.
13. CONTACT US
If you have questions about shipping or delivery, please contact us:
Business Name: Pawqia
Email: contact.pawqia@gmail.com
Website: Pawqia.com
For information about returns and refunds, please see our Return and Refund Policy.