Refund policy

RETURN AND REFUND POLICY

Last updated: August 22, 2026

Thank you for shopping with Pawqia.

Pawqia provides digital dog-training guides, eBooks, educational resources, and selected physical dog-care products. We want every customer to have a clear and positive shopping experience.

1. DIGITAL PRODUCTS

Our digital products include eBooks, PDF guides, training resources, and other downloadable content.

Because digital products are delivered electronically and cannot be physically returned, digital product purchases are generally non-refundable once the product has been downloaded, accessed, or delivered.

However, if you experience a genuine technical problem, such as:

  • You did not receive your digital product after a successful payment.
  • The download link does not work.
  • The file is corrupted or cannot be opened.
  • You accidentally received the wrong digital product.

Please contact us at contact.pawqia@gmail.com. We will review the issue and, where appropriate, provide a replacement file, a new download link, or another suitable resolution.

2. PHYSICAL PRODUCTS

For eligible physical products, we accept return requests for products that:

  • Arrive damaged.
  • Are defective.
  • Are significantly different from the product description.
  • Are incorrect products sent by us.

Please contact us within 7 days of receiving the product.

To help us process your request, please provide:

  • Your order number.
  • A description of the problem.
  • Clear photographs or videos showing the product and the issue.
  • Any other information reasonably requested by our support team.

3. PRODUCTS THAT CANNOT BE RETURNED

Returns may not be accepted for products that:

  • Have been used, damaged, or altered by the customer.
  • Are returned without the original packaging where reasonably necessary.
  • Are returned after the applicable return period.
  • Show damage caused by misuse or improper handling.

Certain products may also be non-returnable due to hygiene, safety, or other applicable restrictions.

4. RETURN APPROVAL

All return requests are subject to review.

If your return is approved, we will provide instructions for returning the product.

Please do not send a product back before receiving return instructions from Pawqia.

5. REFUNDS

If a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or bank.

6. DAMAGED OR INCORRECT ORDERS

If your physical order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos to verify the issue before arranging a replacement, return, or refund.

7. SHIPPING COSTS

If the return is approved because the product was damaged, defective, incorrect, or there was an error on our part, Pawqia may cover reasonable return shipping costs where applicable.

For other returns, shipping costs may be the customer's responsibility.

8. ORDER CANCELLATION

If you wish to cancel an order, contact us as soon as possible at contact.pawqia@gmail.com.

Cancellation requests cannot always be guaranteed once an order has been processed or shipped.

Digital products that have already been delivered or accessed may not be eligible for cancellation or refund.

9. SALE AND PROMOTIONAL PRODUCTS

Unless otherwise stated, products purchased during a sale or promotional offer are subject to the same return and refund conditions described in this policy.

10. CONTACT US

If you have questions about returns, refunds, or your order, please contact us:

Email: contact.pawqia@gmail.com

Business Name: Pawqia

We will review each eligible request fairly and work to provide an appropriate resolution.

Pawqia reserves the right to update this Return and Refund Policy when necessary. Any changes will be posted on this page.