Refund policy
RETURN & REFUND POLICY
At Pawqia, we want our customers to have a clear and fair shopping experience. This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds may be available for products purchased through our website.
1. DIGITAL PRODUCTS
Pawqia may offer digital products such as:
• eBooks
• PDF guides
• Training guides
• Downloadable resources
• Other digital content
Because digital products are delivered electronically, a physical return is not applicable.
However, if you experience a genuine issue with a digital purchase, please contact us at:
contact.pawqia@gmail.com
Examples include:
• The purchased file cannot be downloaded.
• The download link does not work.
• The file is corrupted or incomplete.
• You received a different digital product from the one purchased.
• The digital product does not materially match its description on the product page.
We will review the issue and, where appropriate, provide a corrected file, replacement access, or refund.
REFUND REQUESTS FOR DIGITAL PRODUCTS
If you simply change your mind after successfully receiving and accessing the digital product, a refund may not be available. However, this does not limit any rights or remedies available to consumers under applicable Indian law.
2. PHYSICAL PRODUCTS
For physical products purchased from Pawqia, return or replacement eligibility depends on the condition and nature of the product.
A return may be accepted where applicable if:
• The product received is defective.
• The product is damaged during delivery.
• The wrong product was delivered.
• The product materially differs from its description.
• The product does not match the specifications represented on the website.
Products requested for return should generally be unused and in their original condition and packaging, where applicable.
Certain products may have specific return restrictions because of hygiene, safety, personalization, or the nature of the product. Any such restriction will be clearly stated on the relevant product page.
3. DAMAGED, DEFECTIVE OR WRONG PRODUCT
If your order arrives damaged, defective, or incorrect, please contact us at:
contact.pawqia@gmail.com
Please provide:
• Order number
• Description of the problem
• Clear photographs or video of the product
• Photographs of the packaging, where relevant
We may request additional information to verify the issue.
After reviewing the request, Pawqia may provide an appropriate resolution, which may include:
• Replacement
• Refund
• Store credit, where appropriate and agreed
• Another remedy applicable under the circumstances
4. RETURN REQUEST
If a physical product is eligible for return, please contact us before sending the product back.
Do not send a product to a return address without receiving return instructions from Pawqia.
The return process may vary depending on the product and fulfillment method.
5. ORDER CANCELLATION
If you want to cancel an order, contact us as soon as possible at:
contact.pawqia@gmail.com
For physical products, cancellation may not be possible once the order has already been processed or shipped.
For digital products, cancellation may not be possible once the digital product has been delivered or access has been provided.
Any applicable consumer rights under Indian law remain unaffected.
6. REFUNDS
When a refund is approved, it will generally be processed to the original payment method used for the purchase, subject to the applicable payment provider's processing procedures.
The time taken for the refund to appear in your bank account or payment account may vary depending on your bank or payment service provider.
7. REFUND FOR PRODUCTS NOT AS DESCRIBED
If a product is materially different from its description, specifications, or agreed characteristics, please contact us promptly.
We will review the complaint and provide an appropriate remedy in accordance with our policy and applicable Indian consumer-protection requirements.
8. RETURN SHIPPING
Where a return is approved because the product was defective, damaged, incorrect, or materially different from what was advertised, Pawqia will determine the appropriate return-shipping arrangement based on the circumstances and fulfillment method.
For other return requests, return shipping arrangements may depend on the product and applicable return conditions.
9. EXCHANGES AND REPLACEMENTS
Where appropriate and subject to availability, Pawqia may offer a replacement instead of a refund for defective, damaged, or incorrect physical products.
If the same product is unavailable, we may offer another appropriate resolution.
10. CONTACT US
For any return, replacement, cancellation, or refund-related question, please contact:
Pawqia
Email: contact.pawqia@gmail.com
Website: https://pawqia.com
We will review each request fairly and respond as soon as reasonably possible.